ERIE Auto Insurance Customer Satisfaction Testimonials
Curious about other customers’ satisfaction with ERIE and the company’s auto insurance coverage? Check out the customer satisfaction testimonials below to learn more or share your auto insurance customer satisfaction story and we may add your comments here.
Auto Insurance Customer Satisfaction
Rapid Response
“Thank you for your help with our recent hit-and-run nightmare. ERIE’s professional and timely response was truly appreciated and made an extremely upsetting and stressful situation much easier to cope with.” —Tony and Pam B., Pittsburgh, Pa.
Stellar Service
“My new Honda Accord was recently damaged after a basketball hoop fell on it. After going to a body shop and having a difficult time getting my car back to the condition it was in prior to the accident, my Agent and ERIE went above and beyond to make sure we were taken care of. Both worked very hard to get us the service we needed.” —Caroline L., Raleigh N.C.
Empathetic Employees
“I had a recent incident with a semi that clipped my car and destroyed my back window as I was en route to the East Coast. I am also undergoing personal stress because a member of my family has a terminal disease. Just as the hospice is helping me deal with our family crisis, Erie Insurance is treating me and my ‘auto crisis’ with the same caring treatment. I am very grateful that I can focus on my family while I know my insurance company will work out the details of the accident.” —Cynthia B., Zionsville, Ind.
A+ Agents
“I was referred to Erie Insurance by a friend. I wanted to stay local, and found an office that was close to me. I made the appointment for car insurance, and by the time I left, my Agent had set up my auto and renter’s insurance. I found my Agent to be friendly, informative and willing to explain everything so that I understood each policy. Since then I have told quite a few people about my pleasant experience.” —Faith K, Hatboro, Pa.
More Customer Satisfaction Testimonials
Quality Coverage
“We had a fire in our house … burned everything. The service that was provided to us has been wonderful, and our coverage was out of this world. I never believed that we had such good coverage, and in no time at all, we got the payment.” —Lawrence and Reta S., Shickshinny, Pa.
Pleased Policyholders
“I had been with another insurance carrier for 30 years and switched to Erie Insurance because my family was so happy with ERIE. I am satisfied with the switch because the Employees and my Agent are fantastic! They explained everything very clearly and are prompt in their service.” —Mary L., Ixonia, Wis.
Great Guidance
“I couldn’t believe the damage sustained after our violent hail storm. There were broken home and car windows, dented cars, damaged roofs and siding everywhere. ERIE gave me great advice explaining the pros and cons of the choices available to me. I felt at ease and trusted the information. Armed with this information, I was able to successfully complete the repairs on my home with great satisfaction.” —Audra M., Fishers, Ind.
Because of ERIE’s commitment to service, the company continually receives distinguished marks for service from independent consumer organizations. Read more about ERIE’s customer satisfaction ratings.
Sunday, August 1, 2010
Erie Insurance Best Brand Named Insurance Company
Erie Insurance Named in Ward's 50 Top Performing Insurance Companies
We’ll be here when you need us most. That’s the message behind our recent honor of being named to the 2010 Ward’s 50 top performing insurance companies. The achievement recognizes our ability to balance financial safety, consistency and performance. It’s also a tribute to our Agents’ and Employees’ commitment to our service philosophy.
Auto Review erie insurance payment
When a family of curious raccoons ran out in front of our Policyholder’s car just as she was leaving her driveway, the surprise sent her right into her neighbor’s fence.
Then she was in for another surprise — how quick and easy it was to file a claim and put the experience behind her. The raccoon lady (as she called herself) was delighted with the way her claim was settled. She wrote to us and told us — and told a lot of her friends. (Her neighbor, the fence lady, was happy, too.)
Auto Insurance from Erie Insurance
Since 1925, people have been choosing ERIE to insure their cars and other vehicles because of our fair and competitive prices, but ERIE’s much more. We also provide:
- Highest levels of customer service for auto Policyholders
- Over 30 extra car insurance policy features
- Flexibility to customize your car insurance policy
- Stability that ranks at the top of the auto insurance industry
Auto Insurance Discounts
At Erie Insurance, we live by the same purpose our Founder, H.O. Hirt, did:
To provide our Policyholders with as near perfect protection, as near perfect service as is humanly possible, and to do so at the lowest possible cost.
We’re committed to keeping auto insurance rates as low as possible through disciplined underwriting. Erie Insurance further reduces your auto insurance premium by offering numerous discounts:
- Safe Car Driver
- Multi-Car Discount
- Age 55 or Over
- Passive Restraints
- Anti-Theft Car Devices Discount
- Auto Anti-Lock Brakes
- Multi-Policy Discount
- Auto Insurance Payment Plan Discount
- Life Multi-Policy Discount
- Youthful Driver
- Auto Accident Prevention Course
- College Student Car Discount
- Driver Training
- Reduced Car Usage Discount
Watch a video to learn more about ways to save with ERIE (video transcript).
Auto Insurance Agents
A new law in Wisconsin mandates that insurers increase some coverage limits on private passenger auto, commercial auto and garage auto policies. If you're a Wisconsin resident, read more about how this law may affect your policy.
ERIE’s independent insurance Agents will help you make important decisions about your auto, home, life and business insurance. They’re experienced, hard-working insurance professionals — as interested in you as they are in providing you with car insurance coverage.
At Erie Insurance, we realize each auto policy sold is a promise of service. We use our own trained auto claims adjusters, ensuring that your car insurance claim will be settled quickly and fairly by ERIE personnel who know our ERIE auto insurance policy and understand how important service is to us — and to you.
Auto Insurance Coverage
ERIE’s auto insurance policy protects you against financial loss if you have a car accident. General types of auto insurance coverage include property, liability and medical. Uninsured and underinsured auto coverage pays you and the other passengers in the car if the driver who crashed into your car has no insurance or has insufficient auto insurance.
Get a 12-month auto insurance quote online or contact an Erie Insurance Agent for more information about ERIE’s car insurance options.
Payment online
How Can I Pay My Erie Insurance PaymentBill?
Need a quick and easy way to pay your bill erie insurance payment? You can now make all your insurance premium payments electronically or by phone. Review the following options to determine what’s best for you.
You can also access information about your account through ERIE's automated phone system. Have your policy number handy and call 1-800-458-0811, option 9, to check on your balance and recent payments.
Online
You can make your payment online with the One-Time Payment Service. We deduct the payment from your savings account, checking account, ATM/debit card, or Visa, or MasterCard.
By Phone
You can make your payment with a debit card, checking account number, or credit card* by calling the toll-free automated telephone service at:
- 1-800-387-1492
Visa, MasterCard, and Discover are accepted. The vendor service hosting this option charges a convenience fee per transaction.
* Not applicable in Maryland, New York or North Carolina.
Direct Debit
Through Erie Insurance’s direct debit programs, we spread payments over 12 months and draw them directly from your bank account.
- With ERIExpressPay, you can make payments on personal lines property/casualty policies. Sign up at time of application or renewal. One month’s down payment is required to activate the account.
- With Chek-Matic, you can make Erie Family Life insurance and annuity payments from your bank account. Sign up at the time of application or one month prior to the next premium due date. Two months’ premium is required at time of application; one month’s premium for an existing, active policy.
Contact your Agent for more details.
Customer Service
ERIE’s Customer Service representatives will accept your payment or assist you in making a payment. Just call 1-800-458-0811 for assistance.
In Person
You can drop off your payment at a local Erie Insurance Agent’s office. Find your Agent’s office by using the Agent locator.
You can also make a payment at the company’s Home Office in Erie, Pa. The cashier window at the Home Office is located near the intersection of North Park Row and French Street. For your convenience, free 15-minute parking is available at the entrance of the building.
By Mail
Mail payments to:
Erie Insurance Group
100 Erie Insurance Place
Erie, PA 16530
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